Fast answers to common questions

We’ve launched a new support system to better help KMDD clients find the help they need fast. This knowledgebase contains answers to frequently asked questions about WordPress, email, hosting and more. Enter a keyword search into the sidebar Search Support for instant answers! If you need a more advanced support system inquire about our maintenance fee rates.

If you can't find answers here.

Which Image Size?

Divi makes adding images to your website easy. The challenge for some however, is knowing the correct image sizes to use in each instance. There is no standard “perfect” size for all websites because each website is different. But, there are some things you can do to...

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Domain Name Privacy

As of 1/1/2017 all KMDD domain name clients are required to purchase Domain Privacy. You will see an increase in your annual domain name charges to reflect this change. See updated Terms & Conditions here. Benefits of Domain privacy: The domain privacy protects your...

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Take Control of your Hosting Account

We’ve been a happy user of SiteGround’s web hosting services for over a decade. All KMDD website clients are hosted at SiteGround through our reseller program. Your resold account limits your support with Siteground to contact through KMDD. Learn how to gain 24/7 support with a self-hosted account.

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DNS (techie level) Stuff

Your DNS (Domain Name Servers) number are a set of numbers recorded at your domain name registrar that tells the internet which server to go to to read your website (and other) files. There are DNS "Records" for your website (A-records), your Mail (MX- Records) and...

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Handling WordPress Comments

If you're a blogger looking to engage readers, comments are a necessity. They can also be time consuming and– with comment spam– often a pain to deal with. KMDD recommends that all bloggers set comments to be moderated. There are many settings in your WordPress...

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WordPress categories

WordPress categories are a way to organize your posts. In addition to that, one post can reside in more than one category. This gives you a lot of flexibility to show exactly the posts you want, exactly the way you want them– in widgets, menus or directly in your...

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Before you edit!

While we are glad to provide you with information on basic up-keep of your WordPress website, we need you to know that you do so at your own risk.  KMDD is not responsible for editing mistakes, or changes that need to be undone. If you have any doubt about what you...

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Image Size & Resolution Tips

Recommended Sizes and Resolution Full size images for most website blogs posts should be no larger than about 800 pixels in the largest direction (either 800 pixels wide for landscape OR 800 pixels tall for portrait) and 72 dpi (dots per inch). Larger images slow down...

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WordPress Image Sizes

When you upload an image to your WordPress media library, it automatically creates multiple copies of the original image at different sizes for use in your website. Some of these sizes are determined by code that resides deep in your WordPress Theme files (meaning you...

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Where is my post?

It's ok, this is one of the most asked questions from new, or infrequent WordPress users. Before you contact KMDD to ask, check these two simple steps: Make sure your post is Published. Make sure you have the correct category chosen for your...

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Blogging in WordPress

"Blog" is an abbreviated version of "weblog," which is a term used to describe websites that maintain an ongoing chronicle of information. A blog features diary-type commentary and links to articles on other websites, usually presented as a list of entries in reverse...

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